Our team understand the unique challenges your business faces and will work to provide you with a solution that best meets your business-specific needs. Working closely with your team, we will build an innovative, customized solution that will add value to your business and deliver on your goals.
At Gemma, we believe in efficient implementation and the use of streamlined processes. Our standard project management framework will ensure assignments and projects are implemented on-time and on-schedule to get your business up and running quickly, seamlessly and with minimal risk. Our team always executes with excellence and is focused on providing a balanced scorecard approach to Service Level Agreements and in making exceptional customer experience the backbone of our service delivery.
We have been growing client revenue through outbound and inbound sales since 1999. Our more than 15 years in the industry have provided us with the knowledge and experience to efficiently and proactively reach and engage consumers on behalf of our clients.
We provide an exceptional customer experience across multiple channels and allow our clients to use these services without incurring in-house set-up and maintenance costs – further contributing to our clients’ bottom line.
Gemma operates with full transparency. Our clients have the opportunity to be as involved in their operations as they choose to be, with the option to co-locate at our offices and fully engage in every aspect of the business. We think of our clients as partners and take a collaborative approach to working together. We welcome them to visit us anytime on-site or remotely through a secure virtual private network.
Strength in Technology
The foundation of our business is a first-class technology platform powered by a Tier III data centre. We deliver a full-service, multi-channel platform while maintaining our commitment to data security, privacy and integrity. Our platform ensures our client outsourcing operations remain reliable and scalable, meeting -- or succeeding -- all industry standards.
Supporting our People
At Gemma, we invest in what we consider to be our most important asset – our employees. We assess, hire and train staff to meet both the brand and business objectives of our clients. Our employees are actively involved and connected to the accounts they work on, allowing them to closely affiliate to the brand they represent.