At Gemma, we have vast experience providing inbound and outbound sales. Our inbound experience encompasses sales on a stand-alone basis and through application integration with in-house call centres. For outbound sales, we use our industry-leading dialing technologies to fulfill client-generated lead lists. Our experienced sales leadership team can consult on strategies, scripting, and scheduling to optimize results for both inbound and outbound sales. Gemma’s client-searchable call-recording technologies ensure compliance with all documented sales activities.
Transition-Out/In-house Call Centre Decommissioning Strategies
Gemma works with clients to address the challenges that small in-house call centres can face when trying to manage volume fluctuations, agent training and turn-over. We will work with you to provide immediate, or graduated, transition plans to minimize costs, business risk and employee impacts.