Project And Risk Management
At Gemma, we understand the risks associated with transitioning your business. That’s why we follow a Risk Management Framework that applies the basic principles of good governance to the identification, assessment, prioritization, management and communication of risks. We also incorporate accountability, participation and transparency within the procedures and structures by which risk-related decisions are made and implemented.
When it comes to project management, we apply a streamlined process in order to effectively implement your solution. Our experienced staff will work with your team to develop a timeline and project implementation plan that keeps your company’s objectives in mind and ensures a seamless transition with minimal risk.
We have developed a standard project implementation framework that includes:
- Working with your team to document business, reporting and audit requirements;
- Maintaining on-going communication with your IT and Operations teams during program rollout;
- Assigning a dedicated Client Director to ensure post-implementation and on-going needs are prioritized and dealt with quickly and efficiently.
By following these Frameworks, Gemma will get your business up and running quickly, seamlessly and with minimal risk. These same methodologies will also be applied to any changes once your program is live.
Our qualified Human Resources staff will recruit Agents based on the needs of your business and provide them with hands-on, program-specific training created by our team to prepare and ready them for day one.
Gemma’s best-in-class technology, skilled agents and dedicated support staff will provide your customers with the level of service and quality they both deserve and expect from your company.
Information Technology is the foundation of everything we do for our clients. This requires a secure, robust and reliable state of the art infrastructure and service platform with Risk and Compliance being the guiding principles.
Gemma has implemented industry leading technology, ranging from Virtualization, Omni-Channel IVR, market-leading Workforce Management and Big Data & Business Intelligence analytics, to service today’s clients and support tomorrow’s applications.